Associate Customer Success Manager
Full-time
New York City
About Us
Flint (YC23) is an AI-powered learning platform used by over 400,000 teachers and students across 270+ schools in 50+ countries. We build tools that empower every teacher with an AI teaching assistant and every student with an AI tutor, making classrooms more personal, more engaging, and more equitable.
We recently raised a $15M Series A fro Basis Set, and other top-tier investors. We're growing quickly. Our team ships fast, listens closely to educators, and obsesses over building intuitive, human-centered education tools.
We're now building our Customer Success function in earnest—and that's a genuinely rare opportunity. You won't be slotting into an existing machine. You'll be helping design how Flint supports schools as we scale to thousands. If that kind of early, formative work appeals to you, we'd love to meet you.
The role
We're looking for an Associate Customer Success Manager who genuinely cares about getting customers to value quickly. This is an early-career, hands-on role that sits at the intersection of support, success, and operations. Being simply personable is not enough. You’ll be trusted with real accounts, real renewals, and real outcomes.
Here's what makes this interesting: Flint is at the stage where Customer Success is still being figured out. You'll work closely with the Head of CS to build that foundation, owning real accounts and real processes from early on, with increasing responsibility as the function matures and you grow with it.
Our customers are schools. Teachers and administrators who are navigating AI for the first time and need a partner who listens well, explains clearly, and shows up consistently. If you're someone who finds satisfaction in helping others succeed—and you want to do that in an environment where your contributions genuinely shape how things are built—this is a great fit.
This role is probably not right if you want a fully built-out CS org with established processes and a narrow lane. We need someone comfortable with ambiguity who's excited to help create structure, not just follow it.
What You'll Do
Own inbound customer communication via Intercom and email
Manage a select portfolio of customer accounts, making sure each school is supported, getting real value, and on track to renew. You will also own the renewal conversations.
Triage customer issues, coordinate with engineering, and make sure nothing falls through the cracks
Own end-to-end scaled customer success initiatives: for instance, our weekly customer webinars, product newsletters, help center articles and teacher professional development.
Surface insights to Product, Marketing, and Engineering that help the whole company get better at serving schools
Build working knowledge of HubSpot, Intercom, Mixpanel, and Flint's EdLink/SIS/LMS integrations
Career Growth & Trajectory
This role is designed to be a launchpad. We're building this function from the ground up, and we want to take you along for the ride.
Upward mobility: High performers will grow into full Customer Success Manager roles
Founding impact: Help shape how Flint does Customer Success—your fingerprints will be on the playbook
Exposure: Direct visibility into every part of our business, working closely with the Head of Customer Success
Momentum: Flint is scaling fast, and you'll be part of the team that takes us from $XM to $10M+ ARR
Qualifications
You are highly conscientious, take ownership and follow through
You communicate clearly and build trust quickly—especially with educators and administrators
You're organized, proactive, and solution-oriented
Nice-to-Haves
Early experience in customer success, support, operations, or marketing
Experience in education (teaching, special education, or EdTech)
Comfort working with CRMs, support tools, or analytics platforms (HubSpot, Intercom, Mixpanel)
Familiarity with SIS/LMS systems and K-12 decision-making processes
A track record of figuring things out in fast-paced, ambiguous environments
What We Offer
Competitive salary and meaningful equity
Health, dental, and vision insurance
Personal device stipend
A front-row seat at an early-stage startup redefining AI in education
Direct collaboration with the Head of Customer Success
How to Apply
For questions or more information, please contact florence@flintk12.com
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