Last Updated: August 3, 2026
You can see our previous privacy policy here.
This privacy notice for Flint, Inc (“Flint,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services (“Services”), such as when you:
Visit our website at https://www.flintk12.com/, or any website of ours that links to this privacy notice
Download and use our web, or any other application of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Flint believes that the privacy of its users is paramount and strives to use personal information only in ways outlined in this privacy notice. The privacy notice is incorporated by reference into our Terms and Conditions, currently available at https://flintk12.com/terms-and-conditions (the “Terms and Conditions”). Any terms used but not defined in this privacy policy shall have the meanings ascribed to them in the Terms and Conditions. By using the Services, you hereby warrant and represent that you have read, understand and agree to this privacy notice and the Terms and Conditions.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact our team at support@flintk12.com.
For users in the European Union, European Economic Area, and United Kingdom, we have appointed DataRep as our Data Protection Representative. You can contact DataRep:
By email: datarequest@datarep.com (include 'Flint, Inc.' in the subject line)
Through their online form: www.datarep.com/data-request
By mail at their local office (see below for addresses)
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Further, when you access or log into our website, our online data partners or vendors may use cookies and related technologies to connect your activities with other personal information they or others may hold about you, such as your email or online profiles. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we receive any information from third parties? The information that Flint receives from third parties is limited to rostering information and only when a user chooses to make use of our SIS and LMS rostering integration options to import their school’s roster. Roster information may include users' first name, last name, email address, and associated courses at the school.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
How do we define and use student data? We are committed to the privacy and security of Student Personal Data and Student-Created Content and disclose and use these data solely for educational purposes and to better provide educational experiences through our Services. Student Personal Data and Student-Created Content will not be used for marketing purposes without prior consent, and will not be disclosed or sold to third parties or business partners. Schools own all personally identifiable student information, including name, ID number, and photo, as well as all Student Personal Data and Student-Created Content. Learn more about student data collection, usage, and rights.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
What information do we collect?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. We collect data and process data when you:
register to use our AI chatbots
voluntarily interact with our chatbots
provide feedback through our websites, via email, in meetings, or through other social media
visit our website
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. For purposes of this privacy notice, “personal information” means any information from or about a person that either identifies that person directly or that makes that personal identifiable when it is combined with other information from or about that person from any source. The personal information we collect may include the following:
names
email addresses
google profile picture
location
professional contact details (such as workplace name, workplace title, and work address)
phone number
usernames
passwords
chat history with our AI chatbots
Age verification. If you sign up for Flint on your own (not through a school), we ask for your date of birth so we can confirm you meet the minimum age to use Flint in your country. We use your date of birth only to run this age check when you sign up. We do not store it, and we do not use it for anything else."
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
student data
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "How do we handle your social logins?" below.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. You can choose not to provide information that is requested of you by us; however, this may limit your ability to use or access the Services.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. Our online data partners or vendors may use cookies and related technologies to connect your activities with other personal information they or others may hold about you, such as your email or online profiles.
Most of the data we collect in and through the site and the Services is technical in nature and is collected and processed automatically through so-called application programming interfaces, software development kits, cookies and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute personal information. This information can include name and contact information, professional contact details (such as employer name, job title, phone number, and work address), device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We also use this information to send you communications to these emails or profiles, and otherwise improve and develop the Services.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://flintk12.com/cookies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Name, Contact information and Professional Contact Details Data. We collect personal identifiers (such as name, email address, online profiles and general location) and professional information (such as employer name, job title, and work location). When you access our Services or visit our website, third-party service providers may use cookies and similar technologies to associate your activity with these identifiers that they, or others may hold about you. To opt out of these communications, please email us at support@flintk12.com.
The Services may allow you to share activities or other content you create in Flint to a public library, where they may be viewed by other users of the Services and by the public. Any content you choose to share in this way will be publicly available, and we have no obligation to keep it private. You should exercise caution when deciding to disclose personal information through the use of these tools or functions. We strongly recommend that you do not post any information through the Services that allows strangers to identify or locate you or that you otherwise do not want to share with the public.
Google Analytics is an element of the Site. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Site, the Internet Protocol address, and the type of operating system used in the devices used to access the Site. By using a browser plugin available at http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
The Services may include links to third party websites and social media services where you will be able to post comments, stories, reviews or other information. Your use of these third party websites and social media services may result in the collection or sharing of information about you by these third party websites and social media services. We encourage you to review the privacy policies and settings on the third party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third party websites and social media services.
How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To provide support and assistance for Services. We may process your information so that we can improve the performance, reliability and security of the Services.
To improve and develop the Services. We may process your information to conduct testing, research, analysis and product development.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To communicate regarding the Services. We may process your information to send you details about our products and services, new offers, product updates, changes to our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "What are your privacy rights?" below.
To protect our Services. We may process information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
Flint securely stores your data in the United States. We may work with third-party service providers in the U.S. and in other countries to support our business activities. Thus, personal information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which the personal information was initially collected. In all such instances, we use, transfer, and disclose personal information solely for the purposes described in this privacy notice and in compliance with applicable laws.
When Flint engages with a third-party data processor (a “Processor”), it will require any Processor to protect Customer Data to the standard required by Applicable Data Protection Laws, such as including the same data protection obligations referred to in Article 28(3) of the GDPR, in particular providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing will meet the requirements of the GDPR; and require any appointed Processor to agree in writing to only process data in a country that the European Union has declared to have an “adequate” level of protection; or to only process data on terms equivalent to the Standard Contractual Clauses. As such, our third party processors either:
Adhere to a strict zero-retention policy with our third-party processors, meaning that no personal data is retained after processing is completed.
Only store data for the purposes of providing web hosting and computing services. Data is not used by the third-party processors for any other purposes.
Flint will keep your personal identification information and chat history for the duration necessary to fulfill the purposes outlined in this notice. Once this time period has expired, we will delete your data by securely erasing digital records and sanitizing any related storage devices.
What legal bases do we rely on to process your personal information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
If you are located in the United Kingdom, European Union, or European Economic Area, this section applies to you.
Flint would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Flint for copies of your personal data.
The right to rectification – You have the right to request that Flint correct any information you believe is inaccurate. You also have the right to request Flint to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Flint erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Flint restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Flint’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Flint transfer the data that we have collected to another organization, or directly to you, under certain conditions.
We rely on these legal bases under the GDPR:
Public task, where pupil data is processed to deliver a programme carried out in the public interest (such as the DfE Pioneers Programme).
Performance of a contract, to create and manage accounts and provide the Services.
Legitimate interests, to secure, maintain and improve the Services, where your rights do not override those interests.
Legal obligation, to meet our legal duties.
Consent, where we ask for it, for example certain non-essential cookies or marketing. For pupil data where the school is the controller, the school decides the legal basis and we act on its instructions
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our team at support@flintk12.com.
Should you wish to report a complaint or if you feel that Flint has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office in Spain (Agencia Española de Protección de Datos, AEPD) or the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland. If you are in the UK, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in another EU or EEA country, you can complain to your local data protection authority.
When and with whom do we share your personal information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:
Allow Users to Connect to Their Third-Party Accounts
Google account
Microsoft account
Communicate and Chat with Users
Intercom
User Account Registration and Authentication
Google Single Sign-On
Microsoft Entra Single Sign-On
Web and Mobile Analytics
Google Analytics
Avina
Mixpanel
Sentry
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Any successor entity will be required to maintain the same commitments as outlined in this privacy policy so long as this policy is in effect.
When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Analytics Demographics and Interests Reporting and Google Display Network Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. We do not share any personal information that we use on behalf of our clients (e.g., Student Personal Data) except as instructed by our clients.
Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
We use the information you provide to us for the following additional purposes: (i) to further our legitimate interests in providing the Services, including without limitation to collect and remit payment for paid features, (ii) to administer your use of the Services and any accounts you may have with us, (iii) to personalize your experience, (iv) to provide to you Service announcements or inform you of new releases and features, (v) to provide you with further information and offers from us or third parties that we believe you may find useful or interesting, such as newsletters, marketing or promotional materials, (vi) to perform tasks on behalf of and according to instructions of a third party, such as payment processors, third party-service providers or our advertising partners, (vii) to enforce our terms and policies, (viii) to resolve any disputes between users of the Site or between such users and us, (ix) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (x) to further our legitimate interest in protecting our rights, property, or safety and the rights, property and safety of the Services, our users or the public, and (xi) to contact you to obtain feedback from you regarding the Site and the Services.
Do we use cookies and other tracking technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
How do we handle your social logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Please note that even if you request the deletion of personal information about you, we may be required (by law or otherwise) to retain the personal information and not delete it. However, once those requirements are removed, we will delete personal information about you in accordance with your request.
For student data, we keep information in line with the school's instructions and applicable education record-retention laws. For Programme data, we keep it for the period required by the Programme agreement. We delete or return data when it is no longer needed for these purposes.
How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
What are your privacy rights?
In Short: In some regions, such as Canada, the European Union, and the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "How can you contact us about this notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://flintk12.com/cookies.
If you have questions or comments about your privacy rights, you may email our team at support@flintk12.com.
Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
Do United States residents have specific privacy rights?
In Short: If you are a resident of California, Connecticut or Virginia, you are granted specific rights regarding access to your personal information.
We have collected the following categories of personal information in the past twelve (12) months:
Category
Examples
Collected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
Yes
B.Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information
Yes
C. Protected classification characteristics under state or federal law
Gender and date of birth
No - we briefly check date of birth at sign-up to verify age and do not retain it
D. Commercial information
Transaction information, purchase history, financial details, and payment information
No
E. Biometric information
Fingerprints and voiceprints
No
F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
No
G. Geolocation data
Device location
Yes
H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities
Yes
I. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
No
J. Education Information
Student records and directory information
No
K. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
No
L. Sensitive personal Information
Account login information
Yes
We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category G - As long as the user has an account with us
Category H - As long as the user has an account with us
Category L - As long as the user has an account with us
Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section, "How do we process your information?"
We collect and share your personal information through:
Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "When and with whom do we share your personal information?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
Category A. Identifiers
Category B. Personal Information as defined in the California Customer Records law
Category G. Geolocation data
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "When and with whom do we share your personal information?"
California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.
The California Code of Regulations defines a "residents" as:
every individual who is in the State of California for other than a temporary or transitory purpose and
every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know:
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights. Unless permitted by the CCPA, we will not:
Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods or services; or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Right to Limit Use and Disclosure of Sensitive Personal Information
If the business collects any of the following:
social security information, drivers' licenses, state ID cards, passport numbers
account login information
credit card numbers, financial account information, or credentials allowing access to such accounts
precise geolocation
racial or ethnic origin, religious or philosophical beliefs, union membership
the contents of email and text, unless the business is the intended recipient of the communication
genetic data, biometric data, and health data
data concerning sexual orientation and sex life
You have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.
Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.
Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.
To exercise your right to limit use and disclosure of sensitive personal information, please contact our team at support@flintk12.com.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can email us at support@flintk12.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
To submit a request to exercise these rights described above, please contact our team at support@flintk12.com.
If we decline to take action regarding your request and you wish to appeal our decision, please contact our team at support@flintk12.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. "Personal data" does not include de-identified data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations regarding your personal data.
Your rights with respect to your personal data
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Exercise your rights provided under the Virginia VCDPA
You may contact us via email at support@flintk12.com.
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at support@flintk12.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint
How do we respond to security incidents?
In the event of a security incident that affects your data, Flint is committed to maintaining transparency and open communication. Our priority is to ensure the integrity and confidentiality of your information. We will notify you as soon as possible after the incident has been identified. We understand the importance of timely information and are committed to providing updates as they become available.
Notifications will be delivered through email, our website, and other appropriate communication channels. We will provide clear and accessible information, ensuring that you are fully informed of the nature and scope of the incident. Our communication will include, where possible, a description of the event, the effect to the service, and any potential impact to data.
Once recovery is complete and services have resumed, our customer notifications will include general information about the steps taken to recovery, and any data that may have been impacted. If the recovery is partial and the service is still in a degraded state, notifications will include an estimate of how long the degradation will continue.
Details about our incident response plan can be found at: https://www.flintk12.com/incident-response-plan.
Our Data Protection Officer
We have appointed Engage Compliance Ltd as our Data Protection Officer (DPO) under UK GDPR Article 37 and EU GDPR Article 37. Our DPO is responsible for monitoring our compliance with data protection law, advising us on our obligations, and serving as a contact point for data subjects and supervisory authorities (including the ICO).
You can contact our DPO directly with any questions about how we process your personal data, or to raise a concern or complaint:
Engage Compliance Ltd
Website: https://www.engagecompliance.co
Email: dpo@engagecompliance.co
You can also contact our DPO via our existing data subject request channels (see "How can you contact us about this notice?").
How do we define and use student data?
In Short: Users under 13 years old can sign up and use our Services with parental consent. We use student data solely for educational purposes and comply with student data privacy regulations including COPPA and FERPA.
For the following sections #14-16, “Child” or “Children” means a user under 13 years old. For Child users of our Services, our privacy practices are informed by the Children’s Online Privacy Protection Act (”COPPA”). These sections also explain how a parent or guardian (“Parent” or “you” for the following 3 sections) can restrict the collection, use, and/or disclosure of your Child’s information and how you can request deletion of your Child’s information.
This privacy policy applies to Child users of Flint and administrators and teacher end users (collectively, “Schools”). When the Service is used as part of the School’s educational program, the personal information related to the School’s student users (“Students”), who may or may not be under 13 years old, may include information defined as “education records” by the Family Educational Rights and Privacy Act (”FERPA”) or other information protected by similar state student data privacy laws. We refer to this information as “Student Personal Data”. Through the use of our Services, Students may also generate content (”Student-Created Content”). All Student user data is stored and used for only as long as a user has an account with us, and is viewable, editable, and deletable upon request by a Student’s Parent and/or School.
We are committed to the privacy and security of Student Personal Data and Student-Created Content and disclose and use these data solely for educational purposes and to better provide educational experiences through our Services. We will collect, use, share, and retain Student Personal Data and Student-Created Content only for purposes for which we were authorized by their School or the parent/student. Student Personal Data and Student-Created Content will not be used to target marketing and advertisements to Students, and will not be disclosed or sold to third parties or business partners. Schools own all personally identifiable student information, including name, ID number, and photo, as well as all Student Personal Data and Student-Created Content.
Our vendors with whom Student Personal Data and Student-Created Content is shared in order to deliver the educational service, if any, are obligated to follow the same commitments as outlined in this privacy policy.
Joint Controller arrangement for the UK Pioneers Programme
From June 2026, Flint is participating in the UK Department for Education's AI Tutoring Tools Pioneers Programme. For the duration of the Programme (22 June 2026 to 31 March 2027), Flint, Inc. and the Department for Education ("DfE") act as joint controllers of certain personal data processed in connection with the Programme, in accordance with Article 26 of the UK GDPR.
This joint controller arrangement covers personal data of pupils, teachers, and school staff who participate in the Programme, where that data is processed for purposes of researching, developing, and evaluating AI tutoring tools.
Each of Flint and DfE is responsible for compliance with applicable UK data protection law in respect of personal data processed under the Programme.
In summary, responsibilities are divided as follows:
Flint is your point of contact for this Programme and handles requests about your data and your rights.
Flint is responsible for giving you this privacy information and for obtaining any consent that is needed.
The Department for Education is joint controller for researching, developing and evaluating the AI tutoring tools, and agrees the purposes of that research with us.
Both parties keep each other informed and cooperate on any complaints or data breaches.
To exercise your data protection rights, please contact Flint, the point of contact for this Programme, via support@flintk12.com. You may also contact the Department for Education (data.protection@education.gov.uk) if you prefer. Whichever party you contact, your request will be handled in coordination between us under our joint controller agreement and UK GDPR.
How is Student Personal Data collected from Students?
In Short: We collect information through various means, governed by school contracts, our privacy policy, and relevant laws like COPPA and FERPA.
With their Parents’ consent, Students under the age of 13 can sign up for and use our services. We may collect information about Students directly from Students and/or their Schools, as well as automatically through a Student's use of our Services. We will not require a School or Student to disclose more information than is reasonably necessary to use our Services. Our collection and use of Student Personal Data is governed by our contracts with Schools, by our Privacy Policy for all users, and by applicable privacy laws. We work with Schools to protect Student Personal Data consistent with COPPA and FERPA. If you have any questions about reviewing, modifying, or deleting the personal information of a Student, please contact your School directly.
What Student Personal Data is collected and how is it used and shared?
In Short: We collect Student Personal Data directly and automatically. We do not sell or disclose Student Personal Data. Some automatically collected data may be de-identified and aggregated to inform analytics internally so we can improve our Services.
Data collected directly might include Student Personal Data like names, email addresses, and Google profile pictures that a School provides when deciding to use our Services. These data are used solely to manage access to content within our Services and assess, track, and archive Student’s learning progress. This data is by default viewable by Schools and is upon request viewable by Parents and editable and deletable by Schools and Parents. We will not build a personal profile of a Student other than for supporting authorized educational/school purposes or as authorized by the parent/student. We do not disclose or sell Student Personal Data to third parties or business partners.
Data collected automatically may include information about a Student’s use of our Services through our servers and in log files, such as the following: domain name; browser type and operating system; web pages viewed; links clicked; the length of time spent on our Services; the length of time our Services are used; the referring URL, or the webpage that led a user to our Site; language information; device name and model; operating system type, name, and version; and activities within our Services. This information is de-identified and aggregated to protect individual Student privacy. We do not link this automatically-collected data to a Student’s personal information. These data are stored and used internally and are not sold to third parties or business partners. We use this information to analyze trends, administer the Services, track users’ movements around the Services, gather demographic information about our user base, and better tailor our Services to our users’ needs. We may also collect IP address, device identifier or a similar unique identifier from Student users of our Services; we use such identifiers solely to support the internal operations of our Services in the same manner as described above, including to maintain or analyze their functioning; perform network communications; authenticate users or personalize content; and protect the security or integrity of users and our Services. Data collected automatically is stored and used for only as long as a user has an account with us, and is viewable, editable, and deletable upon request by a Student’s Parent and/or School.
If you are a School or Parent wishing to manage your Student’s Personal Data or have any questions about Student Personal Data, please email us at support@flintk12.com.
How is Student-Created Content collected, used, and shared?
In Short: Student-Created Content is only used for educational purposes and not sold or disclosed to third parties or business partners.
Through the use of our Services, Students may produce Student-Created Content. Some examples of this include but are not limited to chat message history, assignment submissions, essay texts, and audio recordings. Any Student-Created Content is stored in our systems for the sole purpose of assessing, tracking, and archiving Student’s learning progress. We do not disclose or sell Student-Created Content to third parties or business partners. Student-Created Content may be shared with other Students at their School and with administrators and teachers at their School. Our policy considers any Student-Created Content as “educational records” under FERPA. As such, upon request, Parents can view and delete any of their Student’s Student-Created Content as long as their Student is under the age of 18.
If you are a School or Parent wishing to manage your Student’s Student-Created Content or have any questions about Student-Created Content, please email us at support@flintk12.com.
Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. If any new policy changes affect how your data is collected, used, or shared, we will notify you and allow you choices before your data is used in any manner inconsistent with prior policies. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at support@flintk12.com or contact us by post at:
Flint Inc
421 8th Ave
#9237
New York, NY 10116
United States
For individuals in the EU/EEA and UK: DataRep has been appointed as Flint Inc.'s Data Protection Representative in the European Union and United Kingdom under Article 27 of the General Data Protection Regulation (GDPR) and UK GDPR. If you wish to raise a question to Flint Inc., or otherwise exercise your rights in respect of your personal data, you may contact DataRep:
By emailing datarequest@datarep.com (please include 'Flint, Inc.' in the subject line)
By visiting www.datarep.com/data-request
By mail to DataRep at the most convenient of their locations: List of all DataRep addresses
Please ensure all correspondence is marked 'DataRep' and not 'Flint, Inc.' to ensure it reaches us. When contacting us to exercise your rights, Flint, Inc. may request evidence of your identity to ensure your personal data and information is not provided to anyone other than you.
How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out this form.
