Compensation: $140,000–$160,000 base + $20k target variable (with accelerators for exceeding targets) + equity

About Flint

Founded in 2023, Flint is an AI-powered platform built for schools. In three years, we've partnered with hundreds of schools across the U.S. and internationally, supporting 750,000+ students.

We're now focused on scaling our Customer Success function to ensure schools are supported, engaged, and successful as we grow.

The Role

We're looking for a Senior Customer Success Engineer to own and scale the systems, automation, and processes behind Flint's Customer Success function.

This role sits at the intersection of customer outcomes, revenue accountability, and technical execution. You'll drive company-wide Net Revenue Retention (NRR) targeting 110%+, manage customer health monitoring, and build the automated workflows that let our CS team scale without proportional headcount growth.

Much of traditional CS should be automated. Your job is to figure out how, build the systems, and continuously improve them.

What You'll Do

Drive company-wide NRR targeting 110%+ through retention, expansion, and renewal execution
Build and own customer health monitoring: churn signals, expansion opportunities, and renewal forecasting
Design automated workflows for onboarding, adoption, renewal, and expansion processes
Develop CS tooling, reporting systems, and internal automation
Handle technical escalations for complex customer issues
Identify retention, expansion, and churn patterns to create scalable systems
Enable the wider CS team to become increasingly self-sufficient

Who You Are

You have prior startup experience or have worked in high-intensity, ambiguous environments
You've built things hands-on using tools like Claude Code or Cursor
You think commercially and take accountability for revenue outcomes
You instinctively spot opportunities for automation
You can engage directly with customers when needed
You move fluidly between customer problems, data analysis, workflows, and technical systems
You prefer ownership and ambiguity over established playbooks

Success Metrics

110%+ NRR achievement
Strong Gross Revenue Retention (GRR)
Accurate renewal forecasting
Early churn and expansion identification
Increasingly automated CS workflows
Growing revenue per CS employee

What We Offer

Meaningful early-stage equity
Health and dental insurance
The opportunity to shape how Flint supports schools as we scale

How to Apply

Apply through our LinkedIn posting or email Fly at florence@flintk12.com with your LinkedIn and a few bullet points explaining why you'd be a great fit.